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HMRC looks to the future as it marks 20 years

23rd April 2025
  • HM Revenue and Customs (HMRC) marks its 20th anniversary on 18 April 2025.
  • Two decades on, the department is harnessing the spirit of then Chancellor Gordon Brown’s bold reforms and embarking on a new era of transformation.
  • Supporting the government’s Plan for Change and mission for growth, HMRC is now firmly focused on closing the tax gap, modernising and reforming, and improving customer service.

HM Revenue and Customs (HMRC) marks its 20th anniversary on Friday 18 April 2025.

The department was established in April 2005 through the merger of the Inland Revenue and HM Customs and Excise, combining tax administrations to reduce overlap and enhance service delivery.

The creation of HMRC by the then Chancellor of the Exchequer, Gordon Brown, marked a significant reform in public administration, bringing together both direct and indirect tax collection under one organisation.

Two decades later, HMRC is at the heart of the government’s Plan for Change, dedicated to providing the best possible tax and customs service that drives economic growth, and makes working people better off.

HMRC enforces the National Minimum Wage and National Living Wage to make work pay, putting more money in people’s pockets. And in simplifying life for businesses through cutting red tape and improving digital services, it is helping them to grow the economy.

The new Child Benefit online claim service is also helping put money in new parents’ pockets, more quickly and easily, as well as boosting family finances through HMRC’s delivery of Tax-Free Childcare.

As the government works to deliver economic security and growth for working people, a more effective and digitally focused HMRC will be crucial to delivering a more productive and efficient state.

Key Milestones and Improvements

Over the past two decades, the decision to bring tax and customs together has enabled HMRC to undergo a transformative journey, marked by key milestones that have enhanced its operational efficiency.

Today, nearly every Self Assessment tax return is filed online. The top-rated HMRC app has been downloaded more than 7 million times, and our digital services continue to grow – making it easier for everyone to get their tax right and more difficult for evaders to cheat the system.

The introduction of Making Tax Digital (MTD) for VAT in 2019 has evolved customer interactions with the wider tax system, leading to a substantial increase in online VAT returns. And today, MTD for Income Tax Self Assessment is on the verge of being launched, in a move that will both make life easier for small businesses (sole traders) and tackle non-compliance to help close the tax gap.

HMRC has also reduced the number of its offices from more than 500 two decades ago to just 28 today, as it further reduces its office space in central London. The government is building on this journey of efficiency, as well as reinforcing HMRC’s status as a truly national organisation.

Angela MacDonald, HMRC’s Second Permanent Secretary and Deputy Chief Executive, said:

“For 20 years and for centuries before, HMRC and its predecessor organisations have been an integral part of the UK’s fabric. With the support of our dedicated tax professionals right across the UK, our impact is far reaching. From tackling complex challenges and catching wrongdoers to implementing a nation-defining program like furlough, our work is pivotal. Day in and day out, whether seen or unseen, in the UK and with international co-operation, we collect the money that funds vital public services and provides financial support to those who need it most.”

As HMRC embarks on the next 20 years, the commitment to sustainability and operational efficiency remains a priority. By adopting new technologies, HMRC is focusing on improving customer service and delivery through further system improvements and faster, more user-friendly digital platforms.

HMRC’s journey continues to evolve, benefiting taxpayers, families and the overall efficiency of revenue collection. As HMRC looks to the future, it remains dedicated to providing the best possible tax and customs service, to fully support the UK economy in helping rebuild Britain in a decade of national renewal.